Online Student Help and Resources


Tech Support

Park University online courses are presented in the Pearson Learning Studio [eCollege] platform. The eCollege online classroom is pretty easy to use, but if you have a question or problem, these are the resources you should consult. 

Park Technical Support
For questions/problems with MyPark or Park email, contact Park University Information Technology Services at:

eCollege Help Desk

This is live support available 24 hours a day, 7 days a week. Use it to report errors or difficulties using the course website or features.
  • helpdesk@parkonline.org
  • 1-866-301-PARK (1-866-301-7275)
  • Live chat - click the Tech Support link on the Tools menu at the top of any online classroom page

Class Live Support Hotline

For any questions/problems with Class Live contact this live support available 24 hours a day, 7 days a week.
  • 1 (877) 382.2293

eCollege Online Help System

For information about how to use specific eCollege features, click the Help link on the Tools menu at the top of any online classroom page. 

Online Course Content Help

For help with content or activities in a specific course, contact your instructor or refer to the course syllabus.