FAQ

FAQ (Frequently Asked Questions)

I can't find something in my online course. 
Contact your instructor. If your instructor is unavailable, please contact onlinestudents@park.edu

I'm having trouble getting books or materials for my course.
Send an email to onlinestudents@park.edu and copy your instructor. 

I don't understand the organization/assignments for this course.
Contact your instructor. If your instructor is unavailable, please contact onlinestudents@park.edu

I can't log in to MyPark.
Contact Park University Information Technology Services at support.techology@park.edu or 1-800-927-3024. 

Can I access my online course using a mobile device?
Yes. Canvas offers mobile apps for Android and iOS.

I can't open a quiz or test.
Contact your instructor as soon as possible to report the problem. If your instructor is unavailable, please contact onlinestudents@park.edu

How do I get a course extension (Incomplete)?
Contact your instructor to see if you qualify. You will need written permission from your instructor. See the Park University catalog for additional information regarding 'Incompletes.' 

What if I experience difficulties with my instructor?
If your instructor:
  • Has been absent from the classroom a noticeable amount of time (instructors are required to participate in the classroom at a minimum of every 48 hours)
  • Does not answer your questions to your satisfaction or in a timely manner
  • Has not graded any assignments to date
  • Has not handled other concerns to your satisfaction
Please notify onlinestudents@park.edu immediately. 


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Clicking the "Submit" button above constitutes your express written consent to be called and/or texted by Park University at the number(s) you provided, regarding furthering your education. You understand that these calls may be generated using automated technology.