Online Student Help and Resources


FAQ (Frequently Asked Questions)

Online course pages aren't displaying properly.
Contact the eCollege help desk at helpdesk@online.park.edu or 1-866-301-PARK (7275). Or click Tech Support on the Tools menu at the top of any classroom page. 

I can't find something in my online course. 
Contact your instructor. For contact information, go to Course Home > Instructor's Office. You can also email the instructor by going to Tools > Email. If your instructor is unavailable, please contact onlinestudents@park.edu

I'm having trouble getting books or materials for my course.
Send an email to onlinestudents@park.edu and copy your instructor. 

I don't understand the organization/assignments for this course.
Contact your instructor. For contact information, go to Course Home > Instructor's Office. You can also email the instructor by going to Tools menu > Email. If your instructor is unavailable, please contact onlinestudents@park.edu

I can't log in to MyPark.
Contact Park University Information Technology Services athelpdesk@online.park.edu or 1-800-927-3024. 

Can I access my online course using a mobile device?
Yes. You can access a full course on web-enabled devices; however, the format may make some content difficult to navigate on a small screen. 

An mSite is available at http://m-online.park.edu that is designed and formatted for smaller devices and may be accessed regardless of platform. It does not present the entire course, but you can access announcements, recent events such as newly posted grades, and threaded discussions. 

I'm receiving an error message in my online course.
Contact the eCollege help desk at helpdesk@online.park.edu or 1-866-301-PARK (7275). Or click Tech Support on the Tools menu at the top of any classroom page. 

I can't open a quiz or test.
Contact your instructor as soon as possible to report the problem. If your instructor is unavailable, please contact onlinestudents@park.edu

Also contact the eCollege help desk at helpdesk@online.park.edu or 1-866-301-PARK (7275). Or click Tech Support on the Tools menu at the top of any classroom page. 

What is a dropbox?
A dropbox is a location in your course where you submit and retrieve assignments and graded activities. Go to Tools menu > Dropbox to see a list of dropbox baskets the instructor has created for your course. 

For more information about dropboxes or any other online course tools, go to Tools menu > Help and look up the information you need. 

What is Doc Sharing?
Doc Sharing is located on the Tools menu in the upper-right corner of every online course page. Doc Sharing contains documents that your instructor or fellow students have uploaded there to share with you. You may also upload documents to Doc Sharing for the instructor or your fellow students to access. For more information about Doc Sharing or any other online course tools, go to Tools menu > Help and look up the information you need. 

How do I get a course extension (Incomplete)?
Contact your instructor to see if you qualify. You will need written permission from your instructor. See the Park University catalog for additional information regarding 'Incompletes.' 

What if I experience difficulties with my instructor?
If your instructor:
  • Has been absent from the classroom a noticeable amount of time (instructors are required to participate in the classroom at a minimum of every 48 hours)
  • Does not answer your questions to your satisfaction or in a timely manner
  • Has not graded any assignments to date
  • Has not handled other concerns to your satisfaction
Please notify onlinestudents@park.edu immediately.