Consumer Information

Federal and state regulations, specifically the Higher Education Opportunity Act, require all colleges and universities to make available to prospective students and current students and employees information on a variety of topics. Such information includes general institutional operation, financial aid, general completion and graduation rates, annual security report, completion and graduation for student athletes.

It is the individual’s responsibility to know and follow current requirements and procedures at the departmental and University level. A copy of the required disclosure information is made available at this website, or by the department designated.

Contact information is provided in each section below. For general questions, contact the Office of Institutional Effectiveness, oie@park.edu.

Consumer Information

Contact information: Office of the President, 8700 River Park Dr., Parkville, MO 64152, 816-584-6202, president@park.edu.

Contact information: Student Financial Aid Office, 8700 River Park Dr., Parkville, MO 64152, phone: 816-584-6290, fax: 816-584-2512, finaid@park.edu.

Introduction

As a financial aid recipient, students have certain rights and responsibilities of which they should be aware. Students have the right to know the aid programs available at Park University; application process to be followed to be considered for financial aid; criteria used to select recipients and calculate need; deferment information; Park University refund and repayment policy; and the satisfactory academic progress policy. This information is available in the Park University catalogs and on the Park University website. Questions and/or requests for additional information regarding any of these areas can be addressed to:

Student Financial Aid Office
Park University
8700 N.W. River Park Drive
Parkville, MO 64152-3795
(P) 816-584-6290
(F) 816-584-2512
finaid@park.edu

Students are responsible for completing and submitting all forms in a timely manner and by the published deadlines; notifying the Student Financial Aid Office of changes in name, address, marital status, or financial situation; reporting to the Student Financial Aid Office any additional scholarships, fellowships or educational benefits not listed on the financial aid award; notifying the Student Financial Aid Office of change in enrollment status; maintaining satisfactory academic progress; and reapplying for federal financial aid each academic year. If selected for verification, all verification documents must be received, all discrepancies resolved and corrections made before financial aid will be awarded.

Rights and Responsibilities: Student Financial Aid

As a student financial aid recipient, it is your responsibility to:

  • Reapply for financial aid each year by filing the Free Application for Federal Student Aid (FAFSA) and submitting all required documents to the Park OSFAO (office student financial aid). Financial aid is not automatically renewed each year.
  • Complete and submit application materials within required or preferred timeframes and check your financial aid student portal to ensure all required forms have been submitted.
  • Provide additional documentation or information as requested by the Park OSFA.
  • Read and understand all materials sent to you from the Park OSFA and keep copies of all forms you sign.
  • Comply with the provisions of any promissory note and all other agreements you sign.
  • Know and comply with the federal, state, and institutional rules governing the financial aid you receive. This information is on the FAFSA, on the materials sent with your financial aid offer, and on the Park SFA website. These rules include, but are not limited to, not being in default on any prior educational loan and not owing a refund on a federal grant due to repayment.
  • Report other sources of student financial aid to the Park OSFA.
  • Use student financial aid proceeds solely for direct educational costs and related living expenses.
  • Complete the class registration process each semester by the end of the official last day to late register or add courses in order to ensure availability of all student financial aid funds you have been offered. Some aid programs may be subject to cancellation or reduction if your registration process is not completed by the official last day to late register or add courses.
  • Know the implications that dropping a course or withdrawing from a course will have on your student financial aid.
  • Maintain satisfactory academic progress (SAP). To view the policy, visit https://www.park.edu/apply-financial-aid/satisfactory-academic-progress/.
  • Keep your residing and permanent addresses current with the Park Registrar’s Office.
  • Check your university-assigned email account often since some information and requests are sent via email.
  • Pay all previous session charges appearing on your University bill before financial aid is disbursed for the current session.
  • Complete direct deposit information on MyPark for any financial aid refunds.

As a student financial aid recipient, you have the right to:

  • Know the correct procedures for applying for student financial aid, your cost of attendance, and the types of aid available.
  • Know how financial need is determined, what the criteria are for offering financial aid, how reasonable academic progress is determined, and what you have to do to continue receiving aid.
  • Know the type and amount of assistance you will receive, how much of your financial need has been met, and how and when you will receive your financial aid funds.
  • View the contents of your student financial aid file, in accordance with the Family Education Rights and Privacy Act (FERPA).
  • Know the conditions of any loan you accept.
  • Know the terms, conditions, and pay rate for any student job you accept.
  • Appeal any decision with the Park SFA in regard to your financial aid application.

Washington State Residents

For Washington State residents seeking information and resources about student loan repayment or seeking to submit a complaint relating to your student loans or student loan servicer, please visit www.wsac.wa.gov/loan-advocacy or contact the Student Loan Advocate at loanadvocate@wsac.wa.gov

Code of Conduct for Education Loans

All staff of the Financial Aid Office at Park University adhere to the Code of Conduct of the National Association of Student Financial Aid Administrators.

Individuals may opt-out of receiving some materials or otherwise being contacted by the University (including emails, surveys, mailings, and telephone calls). As an individual’s relationship with the University may change over time, three offices handle opt-out requests separately.

Prospective Students

In this policy, a prospect is defined as a person who is not a student at Park University but who may become one. Included in this category are inquiries, recruits, applicants, and admitted (but not yet enrolled) students, as well as those individuals who participate in prospecting and recruiting activities such as attending a forum or completing a request for more information. Names and contact information for these individuals are stored in the University’s Customer Relationship Management system. Prospective students may receive telephone calls, emails, text messages or direct mail from the University. Individuals may opt-out of these communications by using the opt-out feature in the emails or text messages or by contacting Park University Admissions at admissions@park.edu. Once the request is received, the prospective student’s record is updated to reflect the opt-out request. Individuals who wish to opt back in to these lists may submit a new inquiry form or application via Park’s website or by contacting Park University Admissions at admissions@park.edu with their request.

Students

A student is defined as an individual with an active enrollment for current and/or future terms at the University. The University communicates important information to students through official university email and through its platforms and emergency message system(s). Various offices contact students to advise them about opportunities or about their academic plans (i.e., enrollment, major, graduation). Students may not opt out of official messages such as these during their academic career.

Alumni and Other Friends

Alumni are defined as individuals who have attended Park University in the past, regardless of whether they graduated from the University. Friends are defined as individuals who support the University and/or who have a relationship to the University not defined above. The University communicates with alumni and friends through certain platforms. Alumni may opt-out of these messages by clicking the opt-out link at the bottle of each email. Once the request is received, their constituent record in the University’s alumni tracking database is updated to honor their request by adding the ‘request no email’ attribute to their record. Individuals who wish to opt back in to these lists may contact the Advancement or Alumni Office via email or a written letter with their request.

Contact information: Office of Academic Affairs, 8700 River Park Dr., Parkville, MO 64152, 816-584-6467, academic.affairs@park.edu.

Contact information: Office of Academic Affairs, 8700 River Park Dr., Parkville, MO 64152, 816-584-6467, academic.affairs@park.edu.

The Higher Education Act requires that voter registration forms be made widely available and provided to each enrolled student. Find out how to register to vote at vote.gov.

Park University is accredited by the Higher Learning Commission.

Park University is a private, non-profit, institution of higher learning since 1875.