Consumer Information

Federal and state regulations, specifically the Higher Education Opportunity Act, require all colleges and universities to make available to prospective students and current students and employees information on a variety of topics. Such information includes general institutional operation, financial aid, general completion and graduation rates, annual security report, completion and graduation for student athletes.

It is the individual’s responsibility to know and follow current requirements and procedures at the departmental and University level. A copy of the required disclosure information is made available at this website, or by the department designated.

Contact information is provided in each section below. For general questions, contact the Office of Institutional Effectiveness,

Consumer Information

Contact information: Office of the President, 8700 River Park Dr., Parkville, MO 64152, 816-584-6202,

  • A deferment is a period during which repayment of the principal and interest of your loan is temporarily delayed.
  • During a deferment, you do not need to make payments. The federal government may pay the interest on your Perkins, Direct Subsidized and Subsidized Stafford loan(s) during that period of deferment.
  • The government does not pay the interest on your unsubsidized loans (or on any PLUS loans). You are responsible for paying the interest that accumulates during the deferment period, but your payment is not due during the deferment period. Any unpaid interest may be capitalized (added to your principal balance), and the amount you pay in the future will be higher.
  • If you are enrolled in school at least half-time, Park University reports your attendance for an in-school deferment.
  • Any non in-school deferment request should be submitted to the organization to which you make your loan payments. For Direct Loans and FFEL program loans, contact your loan servicer. For a Perkins Loan, contact the school you were attending when you received the loan.
  • If you can’t make your scheduled loan payments, but don’t qualify for a deferment, your loan servicer may be able to grant you a forbearance. With forbearance, you may be able to stop making payments or reduce your monthly payment for up to 12 months. Interest will continue to accrue on your subsidized and unsubsidized loans (including all PLUS loans).
  • For questions on Deferment or Forbearance of your federal student loans, contact your loan servicer.
  • Who is my loan servicer? Check out your information on the National Student Loan Data System (NSLDS)

Contact information: Chief Finance Officer, 8700 River Park Dr., Parkville, MO 64152, 816-584-6249,

Independent Auditor’s Report and Financial Information, June 30, 2021 and 2020

As a financial aid recipient, students have certain rights and responsibilities of which they should be aware. Students have the right to know the aid programs available at Park University; application process to be followed to be considered for financial aid; criteria used to select recipients and calculate need; deferment information; Park University refund and repayment policy; and the satisfactory academic progress policy. This information is available in the Park University catalogs and on the Park University website. Questions and/or requests for additional information regarding any of these areas can be addressed to:

Student Financial Aid Office
Park University
8700 N.W. River Park Drive
Parkville, MO 64152-3795
(P) 816-584-6290
(F) 816-584-2512

Students are responsible for completing and submitting all forms in a timely manner and by the published deadlines; notifying the Student Financial Aid Office of changes in name, address, marital status, or financial situation; reporting to the Student Financial Aid Office any additional scholarships, fellowships or educational benefits not listed on the financial aid award; notifying the Student Financial Aid Office of change in enrollment status; maintaining satisfactory academic progress; and reapplying for federal financial aid each academic year. If selected for verification, all verification documents must be received, all discrepancies resolved and corrections made before financial aid will be awarded.

Washington State Residents

For Washington State residents seeking information and resources about student loan repayment or seeking to submit a complaint relating to your student loans or student loan servicer, please visit or contact the Student Loan Advocate at

Code of Conduct for Education Loans

All staff of the Financial Aid Office at Park University adhere to the Code of Conduct of the National Association of Student Financial Aid Administrators.

Individuals may opt-out of receiving some materials or otherwise being contacted by the University (including emails, surveys, mailings, and telephone calls). As an individual’s relationship with the University may change over time, three offices handle opt-out requests separately.

Prospective Students

In this policy, a prospect is defined as a person who is not a student at Park University but who may become one. Included in this category are inquiries, recruits, applicants, and admitted (but not yet enrolled) students, as well as those individuals who participate in prospecting and recruiting activities such as attending a forum or completing a request for more information. Names and contact information for these individuals are stored in the University’s Customer Relationship Management system. Prospective students may receive telephone calls, emails, text messages or direct mail from the University. Individuals may opt-out of these communications by using the opt-out feature in the emails or text messages or by contacting Park University Admissions at Once the request is received, the prospective student’s record is updated to reflect the opt-out request. Individuals who wish to opt back in to these lists may submit a new inquiry form or application via Park’s website or by contacting Park University Admissions at with their request.


A student is defined as an individual with an active enrollment for current and/or future terms at the University. The University communicates important information to students through official university email and through its platforms and emergency message system(s). Various offices contact students to advise them about opportunities or about their academic plans (i.e., enrollment, major, graduation). Students may not opt out of official messages such as these during their academic career.

Alumni and Other Friends

Alumni are defined as individuals who have attended Park University in the past, regardless of whether they graduated from the University. Friends are defined as individuals who support the University and/or who have a relationship to the University not defined above. The University communicates with alumni and friends through certain platforms. Alumni may opt-out of these messages by clicking the opt-out link at the bottle of each email. Once the request is received, their constituent record in the University’s alumni tracking database is updated to honor their request by adding the ‘request no email’ attribute to their record. Individuals who wish to opt back in to these lists may contact the Advancement or Alumni Office via email or a written letter with their request.

Park University’s official cohort default rate is 10.3%.

Park University has two types of refund policies that students need to be aware of.

  • A refund of federal assistance that may occur when a student withdraws from all classes in an enrollment period
  • A refund of tuition – students who have withdrawn from anything less than 100 percent of their courses will have tuition refunded using the refund schedule published in the catalog.

The Park University refund policy and the federal Return to Title IV refunds policy are independent of one another. A student who withdraws from all courses in an enrollment period may be required to return any unearned aid. This will create a balance due on the account that must be satisfied before the student is allowed to re-enroll.

To withdraw from classes, students should contact their campus center administrator or Success Advisor for assistance. Students must follow the published policies on withdrawal which may be found in the Park University catalog.

Students must attend class in order to receive payment of federal funds. In the event that a student withdraws from all classes in an enrollment period on or before completing 60% of the term, and they have received federal financial assistance, a Return to Title IV calculation is required to determine if any federal funds must be returned.

The required return of federal funds may create a balance due on the student account. Students should always make the decision to withdraw from a class based on their ability to be successful in the class. To gauge the financial impact that a decision to withdraw may have a calculator has been provided. This will provide an estimate of funds that may need to be returned.

The Return to Title IV calculator may be found by logging into myPark.

Book Voucher Policy for Pell Grant Recipients
Students receiving a Pell grant for a term of enrollment and who have a credit balance based on federal fund sources on their account will receive a book voucher for that term. Students must be confirmed in class in order for the evaluation for the book voucher to occur.

Notifications of book voucher eligibility go out two weeks prior to the start of each term. Students are notified of eligibility via the Park University email account. All Book Vouchers expire at 4:30 p.m. Central time on the fourth day of the term (Thursday of the first week of classes).

Students may opt out of the book voucher program. Any credit balance that remains is released after the drop/add period and attendance has been confirmed.

Students attending Parkville Daytime or Kansas City Metro campus have book vouchers processed by the Barnes and Noble Bookstore located in the Commercial Underground on the Parkville Campus. Books may be picked up at the store or they may be shipped to you.

Students attending online classes or on other Park University campus centers have book vouchers processed by MBS Direct. All orders are shipped.

Contact information: Office of Academic Affairs, 8700 River Park Dr., Parkville, MO 64152, 816-584-6467,

Contact information: Office of Academic Affairs, 8700 River Park Dr., Parkville, MO 64152, 816-584-6467,

The Higher Education Act requires that voter registration forms be made widely available and provided to each enrolled student. Find out how to register to vote at

Park University is accredited by the Higher Learning Commission.

Park University is a private, non-profit, institution of higher learning since 1875.