Network Outage

hands at laptop

Park Alert!

Important Contacts

Current Students
To contact your Student Success Coach, please use the following information. Business hours are Monday – Friday, 8 am – 4:30 pm CST.

To access your Park email, go to https://mail.google.com/mail/u/0/ enter ID#@park.edu.

New Students
Thank you for your interest in Park University. An Admissions Representative will reply as soon as possible. Business hours are Monday – Friday, 8 am – 4:30 pm CST.

 

UPDATE: Wednesday, Dec. 30, 2020, 10:00 p.m.

Park Community,
We are pleased to announce that MyPark is live. We have been laser-focused on restoring access to all the tools you need to obtain transcripts, reimbursement, certification and register for Spring classes. We are pleased to report the restoration of these systems. Please know that we are hard at work processing your requests. If you have questions, please visit https://www.park.edu/current-students/ for a menu of services.

UPDATE: Monday, Dec. 28, 2020, 1 p.m.

Thank you for your patience as Park University’s Information Technology Services staff, its technology partners and numerous other Park employees worked tirelessly throughout this process to address the technical outage.  We are pleased to announce that significant progress has been made, and final testing is taking place today before MyPark and other systems are reactivated tomorrow or Wednesday.

Park staff will work diligently this week to assist students in enrolling for Spring/Spring I classes and fulfilling other students’ requests, including transcripts ordered for graduate programs, employers, and licensure/certification.

We will continue to post timely information for students online at https://www.park.edu/current-students/, including Spring/Spring I enrollment and contacts for various Park offices.

Finally, to help ensure you receive timely messages about the outage and other urgent University messages, make sure to sign up to receive Park Alert texts at https://www.park.edu/about-park/campus-safety/park-alerts/.

 

UPDATE: Wednesday, Dec. 23, 2020, 12:30 p.m.

Park University’s Information Technology Services staff and its technology partners will continue working throughout this weekend with the goal of restoring administrative systems early next week.  We will post a status update on Monday morning.

In the meantime, if you have technical questions or if you need assistance, visit Park’s ITS webpage at https://support.park.edu where you can open a support ticket or have a live chat with a Help Desk representative.  For updated Spring/Spring I enrollment information, visit https://www.park.edu/current-students/

Finally, to help ensure you receive timely messages about the outage and other urgent University messages, make sure to sign up to receive Park Alert texts at https://www.park.edu/about-park/campus-safety/park-alerts/ .

UPDATE: Thursday, Dec. 17, 2020, 9 a.m.

Park University’s Information Technology Services staff and its technology partners continue to work nonstop on solutions to restore its administrative systems related to the University’s nationwide system outage. Park staff will continue to provide updates as necessary when these systems, including MyPark, Citrix, eProcess and phones, are back up and running.

As a reminder, students will receive official notification of their final Fall Semester / Fall II Term grades directly from the Registrar’s Office. Students should watch their Park student e-mail account by Friday, December 18. Access your Park e-mail at https://mail.google.com/mail/u/0/ using your IDnumber@park.edu e-mail address.

If you have questions or if you need assistance, visit Park’s ITS webpage at https://support.park.edu where you can open a support ticket or have a live chat with a Help Desk representative.

Finally, to help ensure you receive timely messages about the outage and other urgent University messages, make sure to sign up to receive Park Alert texts at https://www.park.edu/about-park/campus-safety/park-alerts/.

UPDATE: Thursday, Dec. 3, 5:15 p.m.(Central time)

Park University continues to experience a nationwide system outage affecting its administrative systems. These systems include MyPark, Citrix, eProcess and phones.

Today, the University’s Microsoft Mail and academic e-mail services were restored. You should see your e-mails (both internal and external) now in your Park University mailbox, including those that had been delayed in delivery.

The University’s Information Technology Services staff and its technology partners continue to work nonstop on solutions and will continue to provide updates as necessary. Please read the most up-to-date messages at https://www.park.edu/current-students/information-technology-services and via Canvas at https://canvas.park.edu.

STUDENTS

Online classes have not been affected. Continue to access Canvas at https://canvas.park.edu/. However, external library databases and subscription services continue to not be available.

If you have questions or if you need assistance, visit Park’s ITS webpage at https://support.park.edu where you can open a support ticket or have a live chat with a Help Desk representative.

Finally, to help ensure you receive timely messages about the outage and other urgent University messages, make sure to sign up to receive Park Alert texts at https://www.park.edu/about-park/campus-safety/park-alerts/.

Park University’s degree programs are accredited by the Higher Learning Commission.

Park University is a private, non-profit, institution of higher learning since 1875.