Help Desk

Technical Support Help Desk Service

Information Technology Services (ITS) is proud to announce a new technical support help desk service to better serve our students, faculty and staff. This service will be available during our current hours of operation.

When you are connected with the Help Desk, you will be working with a dedicated, local support technician who will provide assistance for many common technical-related issues. If the technician can’t solve an issue, it will be escalated appropriately for further, in-depth assistance. Escalated issues after standard business hours (Monday-Friday, 8:00 am – 4:30 pm CT) will be addressed the next business day.

24/7 assistance is available by visiting:

Contact and Hours

Phone: (816) 584-6768 or 1-800-927-3024

Monday through Thursday: 7:00 AM to 7:00 PM

Friday:  7:00 AM to 6:00 PM

Hours will cover the weekends at the start and end of semesters. (Notifications will be posted/e-mailed) 

Location: Park University, Parkville, Missouri Campus

Online Classroom

  • Canvas 24/7 Help Line: 1-844-470-5727

General Help Instructions

Setting up Identity Management for the first time GO
Follow these instructions to set up your IDM for the first time.

Password Change GO
Follow these instructions to change your password

Recover Park ID GO
Follow these instructions to recover your Park ID

Recover Password GO
Follow these instructions to recover your password