Help Desk

Technical Support Help Desk Service

Information Technology Services (ITS) is proud to announce a new technical support help desk service to better serve our students, faculty and staff. This service will extend our available hours for technical support from the current 8:00 am - 6:00 pm Central Time to 7:00 am - 10:00 pm Monday through Friday, and Noon to 5:00 pm on the weekends.

When you are connected with the Help Desk, you will be working with a dedicated, local support technician who will provide assistance for many common technical-related issues. If the technician can’t solve an issue, it will be escalated appropriately for further, in-depth assistance. Escalated issues after standard business hours (Monday-Friday, 8:00 am – 4:30 pm CT) will be addressed the next business day.

Contact

Phone: (816) 584-6768 or 1-800-927-3024
Hours: Monday - Friday, 8:00 am - 6:00 pm CST/CDT
Location: Park University, Parkville, Missouri Campus
Email: helpdesk@park.edu


Online Classroom

  • Phone: 1-866-301-7275
  • eCollege Email: helpdesk@parkonline.org
  • eCollege 24/7 Help Line: 1-866-301-7275
  • Canvas 24/7 Help Line: 1-844-470-5727

General Help Instructions

Setting up Identity Management for the first time GO
Follow these instructions to set up your IDM for the first time.

Password Change GO
Follow these instructions to change your password

Recover Park ID GO
Follow these instructions to recover your Park ID

Recover Password GO
Follow these instructions to recover your password

Request Information


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  • Clicking the "Submit" button above constitutes your express written consent to be called and/or texted by Park University at the number(s) you provided, regarding furthering your education. You understand that these calls may be generated using automated technology.

Clicking the "Submit" button above constitutes your express written consent to be called and/or texted by Park University at the number(s) you provided, regarding furthering your education. You understand that these calls may be generated using automated technology.