Information Technology Services


Help Desk

Phone: 
(816) 584-6768 or 1-800-927-3024
Hours: 
Monday - Friday, 8:00am - 4:30pm CST
Location: 
Park University, Parkville, Missouri Campus
Email: 
helpdesk@park.edu
Fax: 
(816) 505-5439


Online Classroom
1-866-301-7275 or email eCollege at: helpdesk@parkonline.org

Setting up Identity Management for the first time GO
Follow these instructions to set up your IDM for the first time.

Password Change GO
Follow these instructions to change your password

Recover Park ID GO
Follow these instructions to recover your Park ID

Recover Password GO
Follow these instructions to recover your password

New Technical Support Help Desk Service

Information Technology Services (ITS) is proud to announce a New Technical Support help desk Service to better serve our students, faculty, and staff. This service will extend our available hours for technical support from the current 8.00AM till 6.00PM Central Standard Time to 24 hours a day, 7 days a week, 365 days a year. The new service will also include the capabilities of live chat services. The website is: http://parkuniversity.echelp.org/ which will also be linked on the front page of the Park University homepage (www.park.edu).

When you are connected with the Help Desk, you will be working with a dedicated, 24 hour support technician who will provide tier one level assistance for many common technical related issues. If the tier one technician can’t solve an issue, it will be escalated appropriately for further, in-depth assistance. Escalated issues after standard business hours (Monday-Friday, 8:00am – 4:30pm CST) will be addressed the next business day.

Information Technology Services
helpdesk@park.edu