The MBA Quality Management concentration is designed to give students an in-depth understanding of the concepts and techniques used to assess and improve process outcomes. In other words, the students will be able to isolate processes that are routinely experiencing too much variability in their output, identify natural and assignable causes for variation, develop tactical strategies to improve process performance, and then establish formal mechanisms for monitoring future outcomes. Students will learn how to appropriately apply qualitative and quantitative approaches to diagnose the nature and scope of process problems and evaluate the effectiveness of interventions. The competencies that will be developed in this curriculum will serve students well as they progress in their careers. Defective processes drive up operating costs, make it virtually impossible to forecast revenues, and contribute to poor quality goods and services. This can lessen a firm’s competitive advantage in the marketplace and jeopardize their long-term financial viability.
|Course Requirements||12 credits|
|QM 680||Quality Improvement Overview||3 cr.|
|QM 681||Quality Improvement: Theories, Models, and Methodologies||3 cr.|
|QM 682||Quality Management Tools||3 cr.|
|QM 683||Advanced Topics in Quality and Leadership Challenges||3 cr.|